Due to the rise in shipping costs, and courier's adding fuel surcharges up to $10 per shipment, we've made some changes. We currently ship across Western Canada for a flat rate of $15, and Eastern Canada for a flat rate of $25, with the exception of Sid Dickens tiles. Canadian orders for Sid Dickens tiles will ship for $25 with a maximum of 2. For more than two tiles requiring shipping our website will not process the checkout, so we ask you call for a quote.
We ship to the USA! Please see shipping costs at checkout. For international orders please phone us for assistance.
For in store or website orders:
Items may be brought back within 14 Days for store credit or exchange. All tags and labels must be on, receipt present, and items unworn and unwashed. We do not accept returns on food, bath and body, jewelry, or intimates. Footwear must be returned in its original box. We do not issue cash or electronic refunds. We recommend coming for your local pick up website order as soon as able, as the policy is effective from date of purchase. For items shipped the date the policy comes into effect, is the date we see the courier has attempted delivery.
Need to do a return by mail?
Shipping, insurance, and tracking are the responsibility of the customer. We do not issue shipping labels so you may choose the courier of your choice. Once we receive the package we will inspect the item before processing the return. Please include your receipt. A credit will be placed on your account for future use. Please note; currently our website ordering does not support the use of credits. Call us to use the credit, and we will process the transaction for you.
Not returnable: Sale items greater than 15% off (this includes at sales events), intimates, sleepwear, jewellery, food, bath, body products. No price adjustments or rainchecks.
Christmas Policy: Effective November 15, and last day for exchange or credit is January 8th.
Thank you for supporting a small business with a big dream!