For in store returns*: Items may be brought back in a completely sealed container within 7 Days for store credit or exchange. All tags and labels must be on, and items unworn and unwashed. We recommend picking up your curb side as soon as able, as the policy is effective from date of purchase. For items shipped the date the policy comes into effect, is the date we see the courier has attempted delivery.
Returned items will be quarantined for 24 hours. After the quarantine period expires we will inspect your items. If they are in original condition with all tags attached we will issue you your credit. We do not issue cash or electronic refunds. Shipping costs are at the customers expense.
For returns by mail*: We will open and inspect your sealed package and be in contact with you for your return. Please include your receipt.
Holiday Policy*: All the above applies, and items purchased from November 15 to December 24 are eligible for exchange or credit until January 9.
Free shipping promotions exclude Sid Dickens tiles.
Please refer to our Covid-19 Policy for more information.
*All discounted items (sales events), intimates, sleepwear, and jewellery are final sale. No price adjustments or rainchecks.
Thank you for supporting a small business with a big dream!